FrequentlyAskedQuestions

No. PRM tools like Impartner, Allbound, and Channeltivity help vendors manage their partner network. VendorRadar is the opposite. We help partners (VARs and MSPs) track, compare, and stay ahead of the vendors they work with. If you're a vendor manager at a partner organization, this is built for you.

VendorRadar is a B2B SaaS platform that monitors IT vendor partner programs for VARs and MSPs. We track MDF percentages, deal-registration windows, tier requirements, and co-sell programs across 70+ IT vendors so partner managers don't have to chase scattered PDFs and partner-portal updates.

VARs (value-added resellers), MSPs (managed service providers), and channel-leadership teams who carry multiple vendor partnerships. If you've ever asked "did Cisco change their MDF percentage last quarter?" or "what's the deal-reg window on Fortinet right now?", VendorRadar is the answer.

We scrape vendor partner-portal pages weekly and curate the changes through an AI enrichment layer that summarises what each program update means for partner economics. Every change is reviewed before it lands on your dashboard. Vendor names, logos, and program data are drawn from publicly available sources — VendorRadar is independent and not affiliated with the vendors we cover.

We currently track 70+ of the most-used vendors across the IT channel. If you need a vendor that's not in our catalog, you can request it from the Request a vendor button on the Vendors catalog. Each request is reviewed by the VendorRadar team and prioritized based on demand across our user base. Most approved vendors are added within a few weeks. You'll be notified once your requested vendor is live.

Free: Track up to 3 vendors, in-app changelog access for those vendors, and 1 AI Vendor Match query per month. No email alerts. No credit card required.

Pro: Unlimited vendor tracking, weekly email digest, full changelog history, partner-impact analysis on every change, 50 AI Vendor Match queries per month, side-by-side comparison, and PDF export.

Team: Everything in Pro, plus 200 AI Vendor Match queries per month and 5 seats so your whole channel team shares one subscription. Extra seats can be added from the billing portal.

For current pricing and the EUR / USD toggle, see the pricing page.

No. Free users have full in-app access to the changelog and can browse program updates from the dashboard for the 3 vendors they watch. Email alerts are a Pro and Team feature — upgrade to receive a weekly digest in your inbox without checking the app.

Subscriptions are billed monthly or yearly via Stripe. Yearly saves about two months over monthly. For Team plans, extra seats are prorated for the rest of the current billing period when you add them — no double-charging on partial months.

We auto-detect your country based on your IP address. Visitors from EU/EEA countries and Switzerland are billed in EUR. All other visitors (including the UK, US, and rest of world) are billed in USD. You can switch the displayed currency on the pricing page using the EUR / USD toggle — your billing currency is set at checkout and follows whichever currency was active when you subscribed.

Star any vendor on the catalog page to add them to your watchlist. Free is capped at 3 vendors; Pro and Team are unlimited. Your watchlist drives your weekly email digest, the dashboard "Updates for your vendors" feed, and which vendors trigger an alert when their program changes.

Tell us what you're trying to solve ("endpoint security for a 50-seat law firm", "hyperscaler partnership for a UK MSP focused on public sector") and our AI ranks the top 3 vendor partner programs that fit. It explains the match in terms of MDF, deal-reg, co-sell, region coverage, and tier requirements — not just generic vendor descriptions. Free gets 1 query per month, Pro gets 50 queries per month, Team gets 200 per month.

AI processing has real-time costs. Limits keep pricing predictable for everyone and prevent abuse. Most users use 5-15 queries per month.

You can upgrade your plan immediately or wait until the first of next month for your limit to reset.

Not yet. If you frequently hit your limit, upgrading to Team tier is the most cost-effective option.

Team adds shared visibility: every teammate sees what the others are tracking via a "Tracked by your team" strip on the catalog, and the team admin sees a coverage matrix of vendors × members on /team. Owners can promote members to admins (admins can invite + revoke; only owners can change billing). Includes 5 seats baseline, and extra seats can be added or removed anytime from the Stripe billing portal.

Pro and Team subscribers receive a weekly email digest every Monday with all changes for the vendors in their watchlist. The digest only fires when something actually changed, so a quiet week means no email. You can pause alerts or filter by change type on the /alerts page.

Free users see changes in the in-app changelog at /changelogs (scoped to their 3 watched vendors) but do not receive email alerts.

Your account email, the vendors you watch, your alert preferences, and (for Team owners) your company name. No payment data is stored in our database — Stripe handles all of that. See our privacy policy for the full breakdown.

We take security seriously. See our Security page for details on data handling, encryption, and compliance.

Yes. From /profile click "Delete account". You'll get a verification email; click the link within 24 hours and every row of personal data is removed. Billing records are retained for 7 years as required by Dutch and EU tax law.

Inside the EU. The application database and authentication run on Supabase's EU region; transactional email runs on Brevo (Paris, France); workflow automation runs on n8n Cloud (Germany). Only Vercel (web hosting) and Anthropic (AI features) are US-based, and both transfers are covered by the European Commission's Standard Contractual Clauses. See our Privacy Policy for the full processor list.

Yes. We operate under the EU General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Uitvoeringswet AVG). Every third-party processor we use is bound by a written data-processing agreement. We respect the full set of GDPR rights — access, rectification, erasure, restriction, portability, objection, and complaint — and respond to requests within 30 days. The Autoriteit Persoonsgegevens (Dutch DPA) is our supervisory authority.

Yes. A standard DPA template is available on request for Pro and Team customers who need one for their own GDPR compliance. Reach out via our contact page and we'll send it across.

Yes. All traffic between your browser and our servers runs over TLS, and data at rest in our Supabase database is encrypted on disk. Access boundaries inside the database are enforced by row-level security policies, so no customer can read another customer's data even if a query bypassed the application layer.