Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of VendorRadar (the "Service"), operated by MDB Next, a sole proprietorship established in the Netherlands ("VendorRadar", "we", "us"). By creating an account or otherwise using the Service, you confirm you have read, understood, and accept these Terms in full. If you do not accept them, do not use the Service.

The Service is intended solely for business use by professionals and companies. It is not available to consumers as defined under Dutch or EU consumer protection law (Burgerlijk Wetboek Book 6 and EU Consumer Rights Directive 2011/83/EU). By using the Service, you represent that you are acting in a professional or commercial capacity.

You must be at least 18 years old and, where acting on behalf of a company, authorised to bind that company to these Terms.

2. The Service

VendorRadar is an independent vendor intelligence platform that aggregates and presents information about IT vendor partner programs — including market development funds (MDF), deal registration, partner tiers, certifications, co-sell programs, and qualitative scoring — drawn from publicly available sources, third-party research, and internal analysis.

The Service is intended for Value-Added Resellers (VARs), Managed Service Providers (MSPs), distributors, and partner operations teams as an informational tool to support their own commercial decision-making.

3. Disclaimer of accuracy and verification obligation

All vendor program data made available through VendorRadar is provided for informational purposes only. This includes, without limitation, MDF percentages, deal registration windows and terms, partner tier requirements, co-sell availability, certification requirements, scoring, rankings, and any commentary describing a vendor's program.

The data is compiled from publicly available sources and may be incomplete, outdated, inaccurate, or misinterpreted at the time of display. Vendor programs change frequently and without notice. VendorRadar makes no warranty, express or implied, regarding accuracy, completeness, currentness, reliability, merchantability, or fitness for any particular purpose. The Service is provided on an "as is" and "as available" basis. All data is indicative and provided on a best-efforts basis; VendorRadar undertakes an obligation of means (inspanningsverbintenis), not an obligation of result (resultaatverbintenis).

You are contractually obliged to verify all data directly with the relevant vendor or through the vendor's official channels before making any commercial decision based on information from VendorRadar — including but not limited to enrolling in a vendor program, registering a deal, quoting a customer, allocating budget, or committing to revenue. Any loss or damage arising from a commercial decision made without such prior verification shall be for your own account. VendorRadar shall not be liable for any damage that would not have occurred had you fulfilled this verification obligation.

4. Indicative data, not professional advice

All scores, rankings, comparisons, AI-generated best-fit analyses, and qualitative commentary on the Service are subjective assessments based on publicly available information and our own methodology. They are not professional, legal, financial, tax, or accounting advice and must not be used as the sole basis for any business decision.

You are solely responsible for evaluating the suitability of any vendor, program, or commercial arrangement for your business and for obtaining independent professional advice where appropriate.

5. AI-powered features

VendorRadar offers an AI-powered Vendor Match feature that generates best-fit vendor recommendations based on information you provide (such as company size, regions of operation, product focus, and vendor preferences). This feature is powered by the Anthropic Claude API.

Important disclosures regarding AI features:

• Vendor Match output is advisory only. Recommendations are generated based on publicly available vendor data and the business context you submit, and do not constitute professional advice.
• Accuracy is not guaranteed. AI-generated recommendations may be incomplete, outdated, or unsuitable for your specific situation. You must independently verify any recommendation with the relevant vendor before acting on it.
• No automated decision-making with legal effect. Vendor Match does not constitute automated decision-making within the meaning of Article 22 GDPR. No decision with legal or similarly significant effect on you is made solely by automated means.
• You remain fully responsible for all commercial decisions, including any decision to enrol in a vendor program, register a deal, allocate budget, or enter into a commercial relationship with any vendor.
• Liability for AI-generated output is subject to the same limitation of liability as all other parts of the Service, as set out in section 16. No separate or additional exclusion applies.

Training data for the underlying AI model (Claude) is the responsibility of Anthropic, not VendorRadar. VendorRadar does not use your data to train any AI model.

6. Vendor data and editorial disclaimer

VendorRadar collects vendor partner program information from publicly available sources for informational, editorial, and research purposes, in the exercise of freedom of information under applicable law.

VendorRadar endeavours to present this information accurately and keeps it updated on a best-efforts basis. Vendors who believe that information about their program is inaccurate, misleading, or should be removed are invited to contact us via the contact page. We will review such requests in good faith and make corrections where appropriate.

Nothing in this section limits VendorRadar's right to publish factually accurate information about publicly available partner programs.

7. Independent platform

VendorRadar is an independent service. We are not affiliated with, endorsed by, or sponsored by any of the vendors listed on the platform. No vendor has reviewed or approved the information presented about its program.

All vendor names, brand names, logos, trademarks, service marks, and trade dress are the property of their respective owners and are used on the Service solely for factual identification and editorial purposes. Use on the Service does not imply any endorsement, sponsorship, or commercial relationship with the trademark owner.

8. Accounts

To access most of the Service you must create an account using a valid email address. You are responsible for the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly of any unauthorised use.

We may suspend or terminate an account at any time if we reasonably believe the account has been used in breach of these Terms, in violation of law, or in a manner that risks harm to VendorRadar, other users, or third parties.

9. Subscriptions and billing

• Free tier. A limited preview of the catalog is available at no cost. No credit card is required. Free tier includes: up to 3 watched vendors, in-app changelog for those 3 vendors. Free tier does not include email alerts, Vendor Match, or multi-vendor Compare.
• Paid tiers. Pro and Team plans are available as monthly or annual subscriptions, billed in advance. Current subscription fees are listed on our pricing page and may be shown in EUR or USD depending on your location and preference. Prices are exclusive of any applicable VAT or similar taxes, which will be added at checkout where required.
• Auto-renewal. Subscriptions renew automatically at the end of each billing cycle at the then-current price for the plan you are on, unless cancelled before the renewal date. If we change the price of your plan, we will notify you by email at least 30 days before the new price takes effect. You may cancel your subscription before the new price applies if you do not wish to continue. You can cancel renewal from the billing page at any time.
• Payments. Payments are processed by Stripe. You authorise us and Stripe to charge the payment method on file for all applicable fees.

10. Service limits and fair use

VendorRadar applies usage limits to AI-powered features to ensure consistent service quality and predictable costs. Current limits are:

• Free tier: 1 Vendor Match query per calendar month.
• Pro tier: 50 Vendor Match queries per calendar month.
• Team tier: 200 Vendor Match queries per calendar month.

A query is defined as one completed wizard submission to /vendor-match. Limits reset on the first day of each calendar month at 00:00 UTC. Unused queries do not roll over.

When you reach your limit, you can upgrade to a higher tier or wait until the next reset. We may revise these limits with 30 days written notice via email and on this page.

Other AI features (changelog summaries, vendor enrichment) are not user-triggered and remain unlimited within your subscription tier.

11. Cancellation and refunds

You may cancel a paid subscription at any time from the billing page. Cancellation takes effect at the end of the current billing period — you retain access until that date and are not charged again.

Monthly plans are non-refundable. Yearly plans are refundable within the first 30 days of the initial purchase. The refund is pro-rated for the unused portion of the subscription year — the amount returned equals the price paid multiplied by the days remaining out of 365. After day 30, no refunds are provided on yearly plans, including for unused time, partial months, downgrades, or forgotten cancellations.

12. Data Processing Agreements

Pro and Team subscribers who require a Data Processing Agreement (DPA) in connection with their own GDPR obligations may request one via the contact page. A standard DPA template is available on request.

13. Acceptable use

You agree not to, and not to permit any third party to:

• scrape, crawl, index, cache, or otherwise extract data from the Service through any automated means, including headless browsers or unauthenticated requests;
• share, resell, sublicense, distribute, or publish data, scores, or comparisons obtained from the Service in any form, whether free or paid;
• use the Service to build, train, or enrich any product or dataset that competes with VendorRadar;
• circumvent, disable, or otherwise interfere with any security, rate-limiting, or feature-gating mechanism;
• access the Service through any account you are not authorised to use, or share your credentials with anyone outside your purchased seat allocation;
• reverse engineer, decompile, or disassemble any part of the platform, except to the extent that applicable law expressly permits such activity despite this restriction;
• use the Service for any unlawful purpose or in a manner that violates any applicable export control, sanctions, or data protection law.

Violation of any item in this section constitutes a material breach of these Terms and may result in immediate suspension or termination of your account under section 15.

14. Intellectual property

The Service, including its software, design, user interface, databases, proprietary scoring methodology, written commentary, and all content produced by VendorRadar (together, the "Platform Content"), is owned by VendorRadar and is protected by copyright, database, trademark, and other intellectual property laws.

Subject to these Terms and your payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform Content for your own internal business use. No other rights are granted. All rights not expressly granted are reserved.

Vendor names, logos, and trademarks displayed on the Service remain the property of their respective owners and are excluded from the Platform Content.

15. Termination

You may terminate your account at any time by cancelling your subscription and requesting account deletion via our contact form. We may suspend or terminate your access immediately if you materially breach these Terms or if required by law.

Sections that by their nature should survive termination (including sections 3, 4, 5, 6, 7, 12, 13, 15, 16, 19, and 20) will continue to apply after termination.

16. Limitation of liability

To the maximum extent permitted by applicable law, VendorRadar shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to lost profits, lost revenue, lost business opportunities, lost data, or reputational harm — arising out of or relating to your use of, or inability to use, the Service, or from any reliance on information provided by the Service, even if VendorRadar has been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or in connection with these Terms or the Service shall not exceed the greater of (a) the fees you paid to VendorRadar in the twelve months preceding the event giving rise to the claim, and (b) two thousand five hundred euros (€2,500).

Claims procedure. Any claim arising out of or in connection with these Terms must be: (i) notified to VendorRadar in writing within 30 days of the date on which you first became aware, or ought reasonably to have become aware, of the circumstances giving rise to the claim; and (ii) submitted no later than 12 months after the event giving rise to the claim, after which the right to bring such a claim is permanently forfeited. Upon receipt of a written claim, VendorRadar shall have 30 days to investigate and, where appropriate, remedy the issue before any claim for damages may be pursued.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Dutch or EU law, including liability for fraud, intentional misconduct, or deliberate recklessness (opzet of bewuste roekeloosheid) on the part of VendorRadar or its management.

17. Indemnification

You agree to indemnify, defend, and hold harmless VendorRadar and its operator from and against any and all third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising directly out of: (a) your breach of these Terms; (b) your violation of any applicable law or the rights of a third party; or (c) any claim by a third party that your use of the Service infringes that third party's intellectual property rights or violates section 13 (Acceptable use) of these Terms.

This indemnification does not apply to any claim arising from or relating to the accuracy, completeness, or currentness of data provided through the Service, or from any commercial decision you make based on such data.

18. Changes to the Service

We may add, change, or remove features of the Service at any time without prior notice. Where a change materially reduces the functionality of a paid plan, we will make reasonable efforts to communicate the change in advance.

19. Changes to these Terms

We may modify these Terms at any time. For material changes we will provide at least 30 days' notice by email to the address on your account and by posting the revised Terms at this URL with an updated effective date. Continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not accept the change, you must stop using the Service and may cancel your subscription.

20. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the Netherlands, to the exclusion of its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

The competent courts of Amsterdam, the Netherlands, shall have exclusive jurisdiction to settle any such dispute or claim.

21. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and VendorRadar regarding the Service and supersede all prior agreements. If any provision is held unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

22. Contact

Questions about these Terms? Reach us via our contact form.

23. Geographic restrictions

The Service is not directed at users located in the United States or Canada. By using the Service, you represent that you are not located in, and are not accessing the Service from, the United States or Canada. We reserve the right to terminate any account found to be in violation of this restriction.

VendorRadar is an independent platform. All vendor names and logos are trademarks of their respective owners. Program data is indicative and based on publicly available sources.