Passportal Live Chat Support Moved to N-ableMe Portal with Enhanced Features
Why this matters: Operational workflow change requiring partners to access support through a different portal, with no direct revenue impact.
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N-able relocated Passportal Live Chat support to the N-ableMe partner portal effective January 25, 2026. The migration includes a backend technology upgrade and adds the ability to initiate chat sessions tied to existing open support cases.
What changed
- Passportal Live Chat moved to the N-ableMe partner portal on January 25, 2026
- Backend chat infrastructure upgraded
- New ability to chat on existing open support cases
- Partners must access live chat through N-ableMe going forward
VendorRadar's neutral summary. For the vendor's own wording, follow the source below.
Read original announcementOpen N-able's VendorRadar profile