Avaya Connect program updates tier requirements and introduces six new Solution Expert designations
Why this matters: Revised tier thresholds directly affect partner standing and associated financial benefits such as rebates, discounts, and MDF eligibility.
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Avaya revised the qualification requirements for Silver, Gold, and Platinum tiers within the Avaya Connect Channel Partner program, effective June 2026. Six new Solution Expert designations were introduced covering enterprise UC, enterprise CC, midmarket UC, midmarket CC, networking, and video. These changes affect how partners qualify for tier status and what specialization credentials are available.
What changed
- Tier qualification requirements updated for Silver, Gold, and Platinum levels.
- Six new Solution Expert designations introduced: enterprise UC, enterprise CC, midmarket UC, midmarket CC, networking, and video.
- Changes apply to the Avaya Connect Channel Partner program as of June 2026.
- New designations span both unified communications and contact center solution areas across enterprise and midmarket segments.
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