Addition of new customer retention incentives to partner program
Why this matters: Adds new incentive mechanisms affecting partner behavior and operations, but no concrete financial figures were available to confirm direct revenue impact.
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Mitel introduced new customer retention incentives to its Global Partner Program effective January 15, 2026. The incentives are designed to reward partners for keeping existing customers on Mitel solutions. Specific financial terms and eligibility criteria were not disclosed in available data.
What changed
- New customer retention incentives added to the Mitel Global Partner Program.
- Change took effect January 15, 2026.
- Incentives are positioned as enhancements to the existing partner program structure.
- No specific tier requirements or MDF percentages were disclosed.
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