Global expansion of vertical specializations from North America only
Why this matters: Expands qualification eligibility and recognition tiers globally, but no direct financial metrics such as rebates or MDF percentages were disclosed.
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Mitel expanded its vertical specialization program globally, making it available beyond North America for the first time. Partners worldwide can now earn recognition for expertise in seven verticals: healthcare, hospitality, finance, public sector, contact center, enterprise, and AI. The announcement was made on January 15, 2026.
What changed
- Vertical specializations previously limited to North America are now available to partners globally.
- Seven recognized verticals covered: healthcare, hospitality, finance, public sector, contact center, enterprise, and AI.
- Program expansion formally announced January 15, 2026.
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